How we use your inquiry

Who is responsible

Scale on Steroids is operated by RUDRAV TRADES LLC, a US business. We decide how your service inquiry is used. Contact vaibhav@scaleonsteroids.com about your information or any of the choices below.

What we collect

We collect the contact details, business information, goals, budget ranges, preferred reply channel and permissions you submit. We also keep relevant correspondence, review decisions and, if you become a client, the agreed scope, payment status and onboarding information. Hosting and communication providers process technical information needed to operate and secure their services.

Providing an inquiry is optional. We need the required business and contact details to assess it and respond. Please do not include sensitive personal information, passwords or other people’s private details in your answers.

Why we use it

We use your information to assess your request, respond, arrange a discussion and manage an engagement. Where you request steps towards your own contract, we use the information for those steps and the resulting contract. For business representatives, our legitimate interest is handling the business inquiry and relationship. We also have a legitimate interest in keeping the service secure and maintaining accurate records, and retain records required by applicable law.

We use the WhatsApp number you provide to respond about this inquiry, including a saved application you leave unfinished, as explained beside the first-step button. We may use your email for application records or when you ask us to reply there. Submitting an application does not subscribe you to a newsletter.

Saving an unfinished application

When you continue from the first step, we save your contact details before you complete the business questions. We may contact you on WhatsApp about finishing that inquiry, as stated on the form. Saving does not subscribe you to a newsletter or count as a completed application.

This browser keeps an access token so you can return to your saved contact details; it does not store your contact details in browser storage. Business answers are only submitted with the completed application. The saved contact expires after 30 days. Expired drafts cannot be resumed and are removed when the draft service next handles a save, resume or review request. You can ask us to delete it earlier or stop contacting you.

Review and AI assistance

Your answers help route the inquiry to service review or a relevant free resource. Our team decides whether an inquiry is suitable for agency support. When AI assistance is enabled, Google Gemini may help draft a contextual initial acknowledgment using your name and the business information you supply. It does not approve an engagement or decide your price. You can ask our team to review an inquiry or correct its information.

Services involved

We use Railway for the website and application records; Notion for our CRM; Google Workspace for email and documents; Google Gemini for assisted drafting; and Cal.com for booking and checking appointments. WhatsApp messages pass through WhatsApp and our WAHA service hosted on Oracle infrastructure. Playing a portfolio video loads a Google Drive player. These services receive the information needed for the relevant task.

If we agree an engagement and provide a Stripe payment link, Stripe processes the payment details. Our application stores invoice identifiers, amounts and payment status rather than your full card number. Staff and service providers who support the work may access relevant records.

Optional campaign measurement

You can separately allow Meta measurement using the optional button beside the first application step. If you do, we use the Meta Pixel to measure page and video activity and share your inquiry and subsequent lead outcome with Meta through the Conversions API. This can include page URL, campaign identifiers, browser and network information, and matched contact details such as your email or phone number. Meta uses this information to measure and improve our ads. You can turn off browser measurement on the application page; contact us to withdraw permission for an inquiry already submitted. You can apply without allowing Meta measurement.

Website usage

We use Microsoft Clarity on public landing pages to understand visits and usability. These pages send a denied analytics and advertising storage signal to Clarity, so it operates without Clarity cookies. Application form content is masked.

Where information is handled

Our team works in India, and our business and providers operate internationally, including in the United States. Your information may therefore be accessed or processed outside the UK. Contact us for details of the providers, processing locations and transfer safeguards relevant to your inquiry, or to request a copy of the applicable safeguards.

How long we keep information

For an inquiry that does not become an engagement, we consider whether the discussion is still active, the last meaningful contact, your stated timing and whether the information is still needed. We review non-client inquiries 12 months after the last meaningful contact and remove information that is no longer needed. For clients, we consider the engagement, accounting and legal record requirements and any outstanding dispute. A minimal record of a request not to be contacted may be retained so that we can respect it.

A deletion review covers the application, CRM and relevant communications. Backup copies and provider records may follow different retention cycles; we will explain any retention that applies to your request.

Your choices and rights

You can object to our use of your information based on legitimate interests, and ask us to stop contacting you. Email us or tell our team through your existing conversation.

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can also withdraw consent. We may need to verify your identity and explain any limits on a request, such as records we must retain.

If you have concerns, please contact us. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, or to the relevant authority where you live.

Learning resources

The free worksheets can be read, filled in and downloaded without subscribing. When email lessons are available, you can separately request the three lessons for your chosen topic. We collect your email, optional name, topic and a record of the permission wording and time. We use those details to process your request and deliver those lessons, including relevant invitations to explore agency support.

Lesson delivery uses Kit when connected and ready. A saved request confirms receipt, not that an email has been sent. Requesting lessons does not subscribe you to our general newsletter or create a service application. Every lesson includes an unsubscribe option; you can also email us to withdraw permission or ask us to delete your details. We retain the minimal permission and suppression records needed to respect your choice and prevent unwanted resubscription.

If a lesson request is still pending after 30 days, its name and email are removed the next time the lesson service handles a signup or review-list request. A minimal hashed suppression identifier is retained to prevent unwanted resubscription.